💎 Diamonds & Authenticity
Q: Are your diamonds conflict-free?
A: Yes. All our diamonds are certified conflict-free, sourced in compliance with the Kimberley Process and international trade regulations.
Q: Do your products come with certification?
A: Every diamond piece includes a grading report or certificate of authenticity from recognized gemological institutes.
Q: How do I know the quality of my jewelry?
A: Each item is inspected by our experts for cut, clarity, color, and craftsmanship before it reaches you.
🛒 Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and wire transfers (with a 1% discount).
Q: Is my payment secure?
A: Absolutely. All transactions are encrypted and processed through secure payment gateways.
📦 Shipping & Delivery
Q: How long does delivery take?
A: Standard delivery takes 5–7 business days, depending on your location. Custom or made-to-order pieces may take longer.
Q: Is shipping insured?
A: Yes. Every order is fully insured until it reaches your doorstep.
Q: Do you ship internationally?
A: We ship worldwide. Shipping costs and timelines vary by region.
🔄 Returns & Exchanges
Q: What is your return policy?
A: Exchange or return is only permitted once for incorrect or defective items (excluding earrings for hygiene reasons), provided they are unused, unworn, in original packaging with certification, requested within 1–2 business days of receipt, returned via trackable mail within 7 business days, and not purchased on sale, discount, or with promotional codes; cash refunds are not available, postage costs are borne by the customer, and we reserve the right to decline if the item is not in original condition.
A: Customers may exchange items of the same value or higher one time within 30 days of purchase, provided the jewelry is unworn, undamaged, and accompanied by original certification.
Q: Are custom pieces returnable?
A: Customized or engraved jewelry is non-returnable.
✨ Product Care
Q: How should I care for my jewelry?
A: Store pieces separately in soft pouches, avoid harsh chemicals, and clean gently with a jewelry cloth or mild solution.
Q: Do you offer repair services?
A: Yes. We provide professional repair and polishing services to keep your jewelry looking new. Please note that service charges will apply, and costs may vary depending on the type of repair or maintenance required.
🌍 Brand & Vision
Q: What makes Species Jewels unique?
A: We combine over 35 years of family expertise with second-generation innovation, specializing in Hip-Hop jewelry, Elegant Jewelry, and day-to-day jewelry. Our designs balance bold individuality with timeless sophistication.
Q: Do you use sustainable practices?
A: Yes. We partner with suppliers who follow ethical and sustainable standards, ensuring our jewelry is responsibly made.
Q: Do you have a physical store?
A: No. Species Jewels does not operate a physical store. We are an exclusive online platform, offering our collections directly through our website with secure shopping, insured delivery, and customer support at every step.